TERMS AND CONDITIONS OF USE OF THE UCHARGE.PT WEBSITE AND ONLINE STORE
Products and prices
- All prices mentioned include VAT at 23%.
- The offer presented in the uCharge Online Store is limited to existing stock.
- uCharge reserves the right to change the marketing conditions for the products presented.
- uCharge makes every effort to ensure that the information presented is free from typographical errors and, whenever these occur and are detected, it will correct them as soon as possible.
- uCharge cannot be held responsible if there are errors in the values and/or characteristics of the products, when these arise from technical problems beyond its control.
- Prices and specifications of products contained on this website are subject to change without notice.
Order request (Purchase conditions)
In the shopping cart there is a space for entering voucher codes. These codes are distributed within the scope of campaigns carried out by uCharge and comply with the conditions defined in the campaign. The codes accumulate with the promotions in force at the time of their use, however, the rule of one code per product applies. The use of codes is only valid if their value is lower than the value of the product to which the price reduction will be applied.
Order delivery
The delivery time for products depends on availability and can reach 30 days in the event of stock outages. If the delivery period exceeds 30 days, uCharge.pt will notify the customer in a timely manner.
Home deliveries
Continental Portugal:
Product delivery conditions depend on the delivery service used. The minimum delivery time is 48 hours.
Autonomous regions:
Product delivery conditions depend on the delivery service used . The minimum delivery time is 3 to 5 days.
Other information
- If you wish to change the delivery date after completing your purchase, you must do so 2 working days in advance of the initially chosen date, via our email: geral@ucharge.pt
- If you are not at the address indicated at the time of delivery, or if it is impossible to meet the courier's schedule, you will be contacted to arrange a new appointment.
- Orders for delivery to PO Boxes are not accepted
Deliveries to our facilities
For deliveries of orders directly to our facilities, there are two delivery scenarios:
– there is stock available at the time of ordering. In this case, you will be able to collect the order immediately with a collection period of 72 hours, according to our office opening hours. The order will be canceled after this period.
– there is no stock available immediately. In this case, the order will be transferred to our facilities within the next 3 working days. When the order arrives, an email and an SMS will be sent to notify you when stock is available so that you can collect your order. From that moment on, you will have 72 hours to collect your order, according to our office opening hours. The order will be canceled after this period.
Other information:
- If you wish to cancel your order, you must do so 2 working days in advance of the initially chosen date, via our email: geral@ucharge.pt
- If the order is not picked up within the deadline, it will be cancelled, and the customer will be notified via email and SMS.
- In our facilities, the order can only be picked up by the customer identified by the Delivery name field when submitting the order in the online store.
General notes on delivery method
- If you have chosen to pay by Multibanco, order processing will only begin after payment has been duly received by uCharge.
- Delivery of orders from the Online Store to minors is not permitted.
- The delivery deadlines mentioned above may exceptionally not be met in situations where there is a shortage of stock of the ordered products.
Payment methods
The customer has the following payment methods available:
In cash – The order can be paid upon delivery to our facilities in cash for the respective value. Checks cannot be used as a form of payment.
ATM – The order can also be paid via ATM at an ATM or through home banking. At the time of purchase, the customer is informed of the Entity / Reference / Amount and has 24 hours to make payment. After this period, if payment has not been received, the order will be cancelled. Order processing will begin upon receipt of payment.
Paypal – The order can be paid through the online payment service PayPal. Once payment is made, the order will be processed under the terms and conditions described above.
Order cancellation
1 . At customer request
The customer may cancel the order via the order confirmation email or ask uCharge to cancel it, which will be accepted as long as it has not yet been processed.
To this end, you must send an email to geral@ucharge.pt
- Tax Identification Number.
- Order Number.
two . By decision of uCharge
uCharge reserves the right not to process orders when it finds any inconsistency in the personal data presented or observes misconduct on the part of the buyer.
uCharge reserves the right not to process any order or refund, in the event of errors in the values and/or characteristics of the products, when these arise from technical problems beyond uCharge's control.
Whenever the assumptions referred to in the previous points are met, the customer will be duly informed of uCharge's decision not to process their order request.
Exchanges and returns of faulty equipment
The customer has 14 days, counting from the date of receipt, to exchange any purchased product (equipment/accessories) if it is not delivered in due condition or presents an anomaly. To make this exchange, the product must be returned in the condition in which it was delivered, in good condition (for example, without scratches) and the anomalies presented cannot be the result of improper use of the product. The product must also be accompanied by the original sales packaging, the return form and a copy of the sales document.
The customer can exchange or return it by going to our facilities or through CTT at the address indicated below, at no additional cost, as long as the Technical Assistance Service is requested from CTT.
- uCharge
- Azinhaga da Cidade nº 22A
- 1750-063 Lisbon
After the initial 14 days, the customer must deliver their equipment for repair, under the general warranty conditions of the respective manufacturer.
To make a fault claim, the customer must contact uCharge by telephone 210 939 606 or by email: geral@ucharge.pt
Return by Right of Free Resolution
The customer has the right to freely terminate this contract within 14 calendar days, without the need to indicate any reason. The deadline for exercising the right of free resolution expires 14 days from the day following the day you receive the product.
In order to exercise your right of free termination, you must communicate to uCharge your decision to terminate this contract by means of an unequivocal statement (for example, a letter sent by post to the address Azinhaga da Cidade nº 22A 1750-063 Lisboa ).
For the free resolution period to be respected, it is sufficient that your communication regarding the exercise of the right to free resolution is sent before the end of the resolution period.
Effects of free resolution:
In the event of termination of this contract, you will be refunded all payments made, including delivery costs, without undue delay and, in any case, no later than 14 days from the date on which uCharge is informed of the decision to terminate this contract, as long as you have already returned the goods or provided proof of sending them.
If you have requested a gift or accessory as part of a promotion or offer relating to the item returned to uCharge for exercising this right, you will also have to return the gift or accessory purchased under these conditions.
Refunds are made using the same payment method used in the initial transaction, unless expressly agreed otherwise by you; in any case, you will not incur any costs as a consequence of such reimbursement.
uCharge may withhold reimbursement until it has received the returned goods, or until the customer provides proof of shipment of the goods, whichever comes first.
To return the goods, you can use one of the following methods:
- (i) Delivery to our facilities;
- (ii) Through CTT, upon request from the Technical Assistance Service to:
- uCharge, Azinhaga da Cidade nº 22A, 1750-063 Lisbon
The product(s) must be sent together with the packaging and accompanied by a copy of the sales document, a completed return form and a copy of the carrier's document with the date of receipt of the equipment. These two return methods are free.
If the customer chooses other forms of return, they will have to bear the respective costs.
The customer will be fully responsible for the conservation of the equipment until the moment of resolution and delivery of it to uCharge, and must return it in the appropriate conditions, and will also be responsible for the depreciation of the equipment if the manipulation carried out exceeds that which is usually permitted in the commercial establishment, in which case uCharge reserves the right not to accept the returned equipment, sending it back to the customer by postal mail.
Guarantee
1. Equipment and accessories purchased from the uCharge Online Store are guaranteed for 2 years (twenty-four months), except in cases where current legislation imposes another period.
2. The warranty is provided under the terms and conditions established by the manufacturer of the equipment in question.
3. After the warranty period has elapsed, as well as in those situations in which the warranty is withdrawn due to the verification of a reason for its exclusion, the costs inherent to any technical repairs will be borne by the customer.
4. To benefit from the warranty on purchased products, you must keep the invoice delivered when you receive your order.
Other information
For any additional clarification you deem necessary regarding the commercial offer presented here, we make the following contact details available to you:
uCharge: 210 939 606, from 9am to 6pm on weekdays.
Dispute resolution mechanisms
uCharge
1750-063 Lisbon
Extrajudicial online dispute resolution
Last updated date: October 9, 2023